Palm Beach Jewelers believes in complete customer satisfaction and will gladly refund, replace, or exchange any unworn item received back in our facility within 30 days. Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized, engraved or damaged in any way cannot be accepted for return. Returns without the Palm Beach Jewelers return code, and packages that are improperly packaged or uninsured will be refused receipt.
To Return an Item:
1. Obtain Return Authorization Code - Call Palm Beach Jewelers toll-free at 561-655-0729 to obtain your return authorization number. Write this number on the outside of the package.
2. Repackage the Item as Securely as Possible - Repack your item securely with the diamond certificate, if appropriate. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. Please ensure that the contents of the package are in their original condition and secure within the box. For your security, please do not write Palm Beach Jewelers on the outside of the box or indicate the contents of the package on the exterior of the box.
3. Ship the Package - Return the package to us by registered mail. Insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. Palm Beach Jewelers is not responsible for any loss or damage that occurs during shipping.
4. Name and Address - Please make sure that your name and address are clearly printed on the outside of the package, and mail it to
PBJ